What’s the buzz? Tell me what’s a Contact Center?
Maybe you haven’t heard the term “Contact Center” but I bet all of you have heard of a call center. Well a contact center essentially is a call center on steroids. We can rightfully say that it is replacing call centers because the customer’s preferred method of reaching a business is no longer just by …
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Your Customers Hate Calling You
A little harsh yes, but is it true? Yes. Customers hate calling businesses for a number of practical reasons including having to maneuver through complicated auto attendants, waiting on forever hold and having to speak with people who just aren’t solving their issues. And half the time they can’t even get anyone on the phone, …
