WHAT CUSTOMERS WANT FROM SUPPORT
businesses to measure customer satisfaction and loyalty.
How having a clever omnichannel strategy will allow businesses to measure customer satisfaction and loyalty. Understanding your customer’s expectations for service is the first step in providing an amazing customer experience. Let’s discuss what customers want from support contact centers.
CCAAS (CONTACT CENTER AS A SERVICE)
What do customers want from a contact center?
Problems Solved Quickly
Speak with Skilled Agent
What communication channel do customers prefer to use?
Letter Via Mail
Online Phone Call
Automated Phone System