WHAT CUSTOMERS WANT FROM SUPPORT

Contact Centers

businesses to measure customer satisfaction and loyalty.
How having a clever omnichannel strategy will allow businesses to measure customer satisfaction and loyalty. Understanding your customer’s expectations for service is the first step in providing an amazing customer experience. Let’s discuss what customers want from support contact centers.

CCAAS (CONTACT CENTER AS A SERVICE)

What do customers want from a contact center?

Problems Solved Quickly
53%
Personal Interaction
39%
Speak with Skilled Agent
36%

What communication channel do customers prefer to use?

Phone
80%
Email
34%
Web Self-Service
17%
Letter Via Mail
8%
Web Chat
39%
Online Phone Call
6%
Automated Phone System
5%
SOCIAL MEDIA
1%

READY TO TRANSFORM YOUR BUSINESS