what customers want from support

Contact Centers

businesses to measure customer satisfaction and loyalty.

How having a clever omnichannel strategy will allow businesses to measure customer satisfaction and loyalty. Understanding your customer’s expectations for service is the first step in providing an amazing customer experience. Let’s discuss what customers want from support contact centers.

CCaaS (Contact Center as a Service)

What do customers want from a contact center?

Problems Solved Quickly

53%

Personal Interaction

39%

Speak with Skilled Agent

36%

What communication channel do customers prefer to use?

Phone

80%

Email

34%

Web Self-Service

17%

Letter Via Mail

8%

Web Chat

39%

Online Phone Call

6%

Automated Phone System

5%

Social Media

1%

Ready to transform your business

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